# Opsgenie vs Rootly

Canonical: https://inetgeek.com/compare/opsgenie-vs-rootly/

Every value below is read from Opsgenie's and Rootly's own documentation. See https://inetgeek.com/methodology/ for how.

## At a glance

| Criterion | Opsgenie | Rootly |
| --- | --- | --- |
| Entry paid plan | $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. | $20 per user per month for Essentials. |
| Pricing model | Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. | Per user per month. What the tier buys is scale rather than features: 20 schedules and escalation policies on Essentials against unlimited above it, and one live call-routing number against five. |
| SMS and voice allowance | The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. | SMS, voice, push and bypass-do-not-disturb on every tier, with no published count for any of them. What is metered instead is live call routing: one phone number on Essentials, five above it. |

## Where they differ

### Entry paid plan

- Opsgenie: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Rootly: $20 per user per month for Essentials. ([source](https://rootly.com/pricing))

### Pricing model

- Opsgenie: Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Rootly: Per user per month. What the tier buys is scale rather than features: 20 schedules and escalation policies on Essentials against unlimited above it, and one live call-routing number against five. ([source](https://rootly.com/pricing))

### SMS and voice allowance

- Opsgenie: The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Rootly: SMS, voice, push and bypass-do-not-disturb on every tier, with no published count for any of them. What is metered instead is live call routing: one phone number on Essentials, five above it. ([source](https://rootly.com/pricing))

## Which should you choose?

Pick Opsgenie if The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.

Pick Rootly if Running incidents inside Slack, with enough rotas to matter. Essentials holds 20 schedules and escalation policies at $20 a user — the only vendor here to put a number on that at a paid tier rather than saying "more" — and SMS, voice, push and bypass-do-not-disturb are on every plan.

Consider something else: Opsgenie — You are relying on the free plan, or your team is not in North America. Free gives 100 SMS ACCOUNT-WIDE and no voice calls at all. Essentials derives the allowance from headcount and gives users x 25 internationally against users x 100 for the US and Canada — the same seat price, a quarter of the pages.

Consider something else: Rootly — You need live call routing at more than one number, or you want to try before buying. One phone number on Essentials against five above it, and the pricing page shows no $0 plan and states nothing either way about a trial.

## Documented by only one

- Free tier: Opsgenie: Yes
- Kind of free offer: Opsgenie: Free tier
- What the free plan includes: Opsgenie: Up to 5 users and 100 SMS notifications account-wide — not per user — with voice notifications not included at all.
- On-call schedules: Rootly: 20 schedules and escalation policies on Essentials; unlimited on the tier above. The only vendor of the four to put a number on this at a paid tier.

## Questions this comparison answers

**Entry paid plan: Opsgenie or Rootly?**

Opsgenie: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat.
Rootly: $20 per user per month for Essentials.

**Should I choose Opsgenie or Rootly?**

Pick Opsgenie if The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.
Pick Rootly if Running incidents inside Slack, with enough rotas to matter. Essentials holds 20 schedules and escalation policies at $20 a user — the only vendor here to put a number on that at a paid tier rather than saying "more" — and SMS, voice, push and bypass-do-not-disturb are on every plan.