# Opsgenie vs Squadcast

Canonical: https://inetgeek.com/compare/opsgenie-vs-squadcast/

Every value below is read from Opsgenie's and Squadcast's own documentation. See https://inetgeek.com/methodology/ for how.

## At a glance

| Criterion | Opsgenie | Squadcast |
| --- | --- | --- |
| Free tier | Yes | No |
| Kind of free offer | Free tier | Free trial |
| Entry paid plan | $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. | $15 per user per month billed annually, described as a starting price. |
| Pricing model | Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. | Per user per month, with SMS and voice notifications worldwide included in the seat rather than allowanced — the only one of the four that does not gate notification volume by tier or headcount. |
| SMS and voice allowance | The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. | SMS and voice worldwide, plus unlimited email and push, all included in the seat price with no published cap and no regional split. |

## Where they differ

### Free tier

- Opsgenie: Yes ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Squadcast: No ([source](https://www.squadcast.com/pricing))

### Kind of free offer

- Opsgenie: Free tier ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Squadcast: Free trial ([source](https://www.squadcast.com/pricing))

### Entry paid plan

- Opsgenie: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Squadcast: $15 per user per month billed annually, described as a starting price. ([source](https://www.squadcast.com/pricing))

### Pricing model

- Opsgenie: Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Squadcast: Per user per month, with SMS and voice notifications worldwide included in the seat rather than allowanced — the only one of the four that does not gate notification volume by tier or headcount. ([source](https://www.squadcast.com/pricing))

### SMS and voice allowance

- Opsgenie: The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. ([source](https://www.atlassian.com/software/opsgenie/pricing))
- Squadcast: SMS and voice worldwide, plus unlimited email and push, all included in the seat price with no published cap and no regional split. ([source](https://www.squadcast.com/pricing))

## Which should you choose?

Pick Opsgenie if The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.

Pick Squadcast if Paging people in more than one country without watching a meter. SMS and voice are worldwide and inside the $15 seat — no cap, no regional split, no headcount multiplier — which is the only plan here where an engineer in Europe costs the same to page as one in Ohio.

Consider something else: Opsgenie — You are relying on the free plan, or your team is not in North America. Free gives 100 SMS ACCOUNT-WIDE and no voice calls at all. Essentials derives the allowance from headcount and gives users x 25 internationally against users x 100 for the US and Canada — the same seat price, a quarter of the pages.

Consider something else: Squadcast — You want to start free. There is no standing free plan, only a 14-day trial, so a five-person team that would pay nothing on PagerDuty or Opsgenie starts at $75 a month. The $15 is also described as a starting price rather than the price.

## Documented by only one

- What the free plan includes: Opsgenie: Up to 5 users and 100 SMS notifications account-wide — not per user — with voice notifications not included at all.
- When the free offer ends: Squadcast: 14 days, fully functional. There is no standing free plan behind it.
- Role-based access control: Squadcast: Role-based access control is included in the Pro plan, the entry tier.

## Questions this comparison answers

**Entry paid plan: Opsgenie or Squadcast?**

Opsgenie: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat.
Squadcast: $15 per user per month billed annually, described as a starting price.

**Free tier: Opsgenie or Squadcast?**

Opsgenie: Yes
Squadcast: No

**Should I choose Opsgenie or Squadcast?**

Pick Opsgenie if The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.
Pick Squadcast if Paging people in more than one country without watching a meter. SMS and voice are worldwide and inside the $15 seat — no cap, no regional split, no headcount multiplier — which is the only plan here where an engineer in Europe costs the same to page as one in Ohio.