# Opsgenie

Canonical: https://inetgeek.com/incident-management/opsgenie/

Atlassian's alerting and on-call tool, the cheapest seat here, with an SMS allowance that scales by headcount and no voice calls at all on the free plan.

## Who it suits

The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.

Consider something else if You are relying on the free plan, or your team is not in North America. Free gives 100 SMS ACCOUNT-WIDE and no voice calls at all. Essentials derives the allowance from headcount and gives users x 25 internationally against users x 100 for the US and Canada — the same seat price, a quarter of the pages.

## iScore

85 / 100 (80% interval 76–95), rank 1 of 4 in incident-management — interval overlaps the next rank, so this is an ordering, not a finding.

inetGeek's own reading, computed from sourced facts against category peers by disclosed rules. Not a provider claim. Intervals are 80%; a provider with few documented facts is pulled toward the category middle rather than scored on what little is known.
Method: https://inetgeek.com/iscore/. Full output with every criterion's basis: https://inetgeek.com/scores.json. Every incident-management peer ranked: https://inetgeek.com/incident-management/opsgenie/alternatives/

- Price: 73 (55–91), weight 50%, 3 of 3 criteria scored
- Trust and compliance: 100 (94–100), weight 30%, 0 of 1 criteria scored; scored for peers, not here — undocumented or stated without a number or a yes/limited/no: rbac
- Evidence: 94 (94–94), weight 20%, 4 of 4 criteria scored

## What the documentation says

### Pricing

- Free tier: Yes ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)
- Kind of free offer: Free tier ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)
- What the free plan includes: Up to 5 users and 100 SMS notifications account-wide — not per user — with voice notifications not included at all. ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)
- Entry paid plan: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)
- Pricing model: Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)

### On-call

- SMS and voice allowance: The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. ([source](https://www.atlassian.com/software/opsgenie/pricing), read 2026-09-16)

## Compared with

- [Opsgenie vs PagerDuty](https://inetgeek.com/compare/pagerduty-vs-opsgenie/)
- [Opsgenie vs Rootly](https://inetgeek.com/compare/opsgenie-vs-rootly/)
- [Opsgenie vs Squadcast](https://inetgeek.com/compare/opsgenie-vs-squadcast/)