# PagerDuty

Canonical: https://inetgeek.com/incident-management/pagerduty/

The incumbent on-call platform, priced per user with the notification allowance and the number of rotas both rising by tier.

## Who it suits

The incumbent, and the one most likely to already integrate with whatever you run — 750+ out-of-box integrations on the free plan. Five users, one schedule and one escalation policy free is enough to run a real rota for a small team before paying anything.

Consider something else if You are counting seats or notifications. At $25 a user it is the dearest here, roughly 2.6x Opsgenie's annual rate, and the notification allowance above the free tier is stated only as "more" — the figure is published for the plan you are not paying for.

## iScore

81 / 100 (80% interval 72–91), rank 2 of 4 in incident-management — interval overlaps the next rank, so this is an ordering, not a finding.

inetGeek's own reading, computed from sourced facts against category peers by disclosed rules. Not a provider claim. Intervals are 80%; a provider with few documented facts is pulled toward the category middle rather than scored on what little is known.
Method: https://inetgeek.com/iscore/. Full output with every criterion's basis: https://inetgeek.com/scores.json. Every incident-management peer ranked: https://inetgeek.com/incident-management/pagerduty/alternatives/

- Price: 63 (45–81), weight 50%, 3 of 3 criteria scored
- Trust and compliance: 100 (94–100), weight 30%, 0 of 1 criteria scored; scored for peers, not here — undocumented or stated without a number or a yes/limited/no: rbac
- Evidence: 100 (100–100), weight 20%, 4 of 4 criteria scored

## What the documentation says

### Pricing

- Free tier: Yes ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)
- Kind of free offer: Free tier ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)
- What the free plan includes: Up to 5 users, 100 international phone or SMS notifications a month, 1 on-call schedule and 1 escalation policy. ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)
- Entry paid plan: $25 per user per month for Professional, or $21 billed annually — the dearest seat of the four. ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)
- Pricing model: Per user per month, with the things that make an on-call tool work — notification volume, number of schedules, number of escalation policies — all gated by tier rather than sold separately. ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)

### On-call

- SMS and voice allowance: 100 international phone or SMS notifications a month on the free plan, account-wide. Professional promises "more" without saying how many — the figure is published for the free tier and not for the paid one. ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)
- On-call schedules: 1 schedule and 1 escalation policy on the free plan. Professional says "more on-call schedules" and "more escalation policies" with no number attached. ([source](https://www.pagerduty.com/pricing/), read 2026-09-16)

## Compared with

- [PagerDuty vs Opsgenie](https://inetgeek.com/compare/pagerduty-vs-opsgenie/)
- [PagerDuty vs Rootly](https://inetgeek.com/compare/pagerduty-vs-rootly/)
- [PagerDuty vs Squadcast](https://inetgeek.com/compare/pagerduty-vs-squadcast/)