# Rootly

Canonical: https://inetgeek.com/incident-management/rootly/

A Slack-first incident platform priced per user, capping on-call schedules by tier and metering the phone numbers it will route calls through.

## Who it suits

Running incidents inside Slack, with enough rotas to matter. Essentials holds 20 schedules and escalation policies at $20 a user — the only vendor here to put a number on that at a paid tier rather than saying "more" — and SMS, voice, push and bypass-do-not-disturb are on every plan.

Consider something else if You need live call routing at more than one number, or you want to try before buying. One phone number on Essentials against five above it, and the pricing page shows no $0 plan and states nothing either way about a trial.

## iScore

73 / 100 (80% interval 62–84), rank 3 of 4 in incident-management — interval overlaps the next rank, so this is an ordering, not a finding.

inetGeek's own reading, computed from sourced facts against category peers by disclosed rules. Not a provider claim. Intervals are 80%; a provider with few documented facts is pulled toward the category middle rather than scored on what little is known.
Method: https://inetgeek.com/iscore/. Full output with every criterion's basis: https://inetgeek.com/scores.json. Every incident-management peer ranked: https://inetgeek.com/incident-management/rootly/alternatives/

- Price: 52 (30–75), weight 50%, 1 of 3 criteria scored; scored for peers, not here — undocumented or stated without a number or a yes/limited/no: free_offer_type, free_tier
- Trust and compliance: 100 (94–100), weight 30%, 0 of 1 criteria scored; scored for peers, not here — undocumented or stated without a number or a yes/limited/no: rbac
- Evidence: 83 (83–83), weight 20%, 4 of 4 criteria scored

## What the documentation says

### Pricing

- Entry paid plan: $20 per user per month for Essentials. ([source](https://rootly.com/pricing), read 2026-09-16)
- Pricing model: Per user per month. What the tier buys is scale rather than features: 20 schedules and escalation policies on Essentials against unlimited above it, and one live call-routing number against five. ([source](https://rootly.com/pricing), read 2026-09-16)

### On-call

- SMS and voice allowance: SMS, voice, push and bypass-do-not-disturb on every tier, with no published count for any of them. What is metered instead is live call routing: one phone number on Essentials, five above it. ([source](https://rootly.com/pricing), read 2026-09-16)
- On-call schedules: 20 schedules and escalation policies on Essentials; unlimited on the tier above. The only vendor of the four to put a number on this at a paid tier. ([source](https://rootly.com/pricing), read 2026-09-16)

## Compared with

- [Rootly vs PagerDuty](https://inetgeek.com/compare/pagerduty-vs-rootly/)
- [Rootly vs Opsgenie](https://inetgeek.com/compare/opsgenie-vs-rootly/)
- [Rootly vs Squadcast](https://inetgeek.com/compare/rootly-vs-squadcast/)