Opsgenie vs Rootly
SEPT 2026 auditA comparison of Opsgenie and Rootly built from values read directly from each provider's own documentation, with the source recorded against every figure.
The short answer
Choose Opsgenie if…
The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.
Editorial · Palash Bagchi · approved
Choose Rootly if…
Running incidents inside Slack, with enough rotas to matter. Essentials holds 20 schedules and escalation policies at $20 a user — the only vendor here to put a number on that at a paid tier rather than saying "more" — and SMS, voice, push and bypass-do-not-disturb are on every plan.
Editorial · Palash Bagchi · approved
Consider something else if…
- Opsgenie: You are relying on the free plan, or your team is not in North America. Free gives 100 SMS ACCOUNT-WIDE and no voice calls at all. Essentials derives the allowance from headcount and gives users x 25 internationally against users x 100 for the US and Canada — the same seat price, a quarter of the pages.
- Rootly: You need live call routing at more than one number, or you want to try before buying. One phone number on Essentials against five above it, and the pricing page shows no $0 plan and states nothing either way about a trial.
3 sourced criteria separate them — see where, with sources, below.
Pick the criteria you care about. The chart counts how many of them lean toward each provider — the same read as scanning the bars below, just totalled for the ones you chose.
Opsgenie 0
Rootly 0
At a glance.
| Criterion | Opsgenie | Rootly |
|---|---|---|
| Pricing | ||
| Entry paid plan | $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat. | $20 per user per month for Essentials. |
| Pricing model | Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited. | Per user per month. What the tier buys is scale rather than features: 20 schedules and escalation policies on Essentials against unlimited above it, and one live call-routing number against five. |
| On-call | ||
| SMS and voice allowance | The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both. | SMS, voice, push and bypass-do-not-disturb on every tier, with no published count for any of them. What is metered instead is live call routing: one phone number on Essentials, five above it. |
Where they differ.
Entry paid plan
- Opsgenie
- $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat.
- Rootly
- $20 per user per month for Essentials.
Sources (2) →Sources ↓
- Opsgenie Pricing ↗
“essentials alerting and incident management, optimized for simplicity $9.45 per user, per month billed annually or $11.55 billed monthly”
Read 2026-09-16 · official pricing
- Rootly Pricing ↗
“incident response on-call ai sre essentials $20 per user/mo purpose-built incident management for growing companies.”
Read 2026-09-16 · official pricing
Pricing model
- Opsgenie
- Per user per month, with the notification allowance derived from headcount rather than fixed: Essentials gives users × 100 SMS in the US and Canada, and users × 25 internationally. Standard makes both unlimited.
- Rootly
- Per user per month. What the tier buys is scale rather than features: 20 schedules and escalation policies on Essentials against unlimited above it, and one live call-routing number against five.
Sources (2) →Sources ↓
- Opsgenie Pricing ↗
“sms/voice notifications (us & canada) free 100 sms notifications (account wide). voice notifications not included. essentials # of users x100 standard unlimited”
Read 2026-09-16 · official pricing
- Rootly Pricing ↗
“live call routing (incl. call routing tree) 1 number 5 numbers alert sources (sentry, datadog, prometheus, etc.) sms, voice, push, bypass dnd support for china heartbeats schedules and escalation policies 20 unlimited”
Read 2026-09-16 · official pricing
SMS and voice allowance
- Opsgenie
- The free plan gives 100 SMS account-wide and NO voice notifications — for a tool whose job is waking someone up. Essentials scales with headcount: users × 100 in the US and Canada, users × 25 internationally. Standard is unlimited on both.
- Rootly
- SMS, voice, push and bypass-do-not-disturb on every tier, with no published count for any of them. What is metered instead is live call routing: one phone number on Essentials, five above it.
Sources (2) →Sources ↓
- Opsgenie Pricing ↗
“sms/voice notifications (us & canada) free 100 sms notifications (account wide). voice notifications not included. essentials # of users x100 standard unlimited enterprise unlimited sms/voice notifications (international) free 100 sms notifications (account wide). voice notifications not included. essentials # of users x25”
Read 2026-09-16 · official pricing
- Rootly Pricing ↗
“live call routing (incl. call routing tree) 1 number 5 numbers alert sources (sentry, datadog, prometheus, etc.) sms, voice, push, bypass dnd support for china”
Read 2026-09-16 · official pricing
When these numbers change, hear about it. Sources are re-checked monthly; a repricing goes out as a short note.
Documented by only one.
These criteria are published by one provider and not the other. An absence here means we have not found a source, not that the feature is missing.
Questions this comparison answers.
Entry paid plan: Opsgenie or Rootly?
Opsgenie: $9.45 per user per month billed annually, or $11.55 billed monthly — less than half PagerDuty's seat.
Rootly: $20 per user per month for Essentials.
Should I choose Opsgenie or Rootly?
Pick Opsgenie if The cheapest seat in the category by a wide margin, at $9.45 a user billed annually, inside an Atlassian estate where Jira Service Management already lives. Standard makes SMS and voice unlimited, so the allowance stops mattering once you are past Essentials.
Pick Rootly if Running incidents inside Slack, with enough rotas to matter. Essentials holds 20 schedules and escalation policies at $20 a user — the only vendor here to put a number on that at a paid tier rather than saying "more" — and SMS, voice, push and bypass-do-not-disturb are on every plan.