PagerDuty

Name: PagerDuty
Brand: PagerDuty

www.pagerduty.com · Incident management and on-call

SEPT 2026 audit

The incumbent on-call platform, priced per user with the notification allowance and the number of rotas both rising by tier.

Visit PagerDuty documentation

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Entry paid plan$25 per user per month for Professional, or $21 billed annually — the dearest seat of the four.

Free tierYes

CategoryIncident management and on-call

Updated September 20267 criteria comparedSources last checked 14 September 2026

01.Evaluation guide

Who it suits

The incumbent, and the one most likely to already integrate with whatever you run — 750+ out-of-box integrations on the free plan. Five users, one schedule and one escalation policy free is enough to run a real rota for a small team before paying anything.

Consider something else if…

You are counting seats or notifications. At $25 a user it is the dearest here, roughly 2.6x Opsgenie's annual rate, and the notification allowance above the free tier is stated only as "more" — the figure is published for the plan you are not paying for.

Editorial · Palash Bagchi · approved

Each value below links to the page it was read from, with the sentence it came from. Criteria PagerDuty does not publish are not listed.

PagerDuty pricing

5 criteria

Free tierYes

Sources (1) →

PagerDuty Pricing ↗
“free start with on-call and incident response for small teams. $0 $0 up to 5 users /month”
Read 2026-09-16 · official pricing

Kind of free offerFree tier

Sources (1) →

PagerDuty Pricing ↗
“free start with on-call and incident response for small teams. $0 $0 up to 5 users /month”
Read 2026-09-16 · official pricing

What the free plan includesUp to 5 users, 100 international phone or SMS notifications a month, 1 on-call schedule and 1 escalation policy.

Sources (1) →

PagerDuty Pricing ↗
“$0 $0 up to 5 users /month get started includes: 100/month international phone/sms notifications included 1 on-call schedule 1 escalation policy”
Read 2026-09-16 · official pricing

Entry paid plan$25 per user per month for Professional, or $21 billed annually — the dearest seat of the four.

Sources (1) →

PagerDuty Pricing ↗
“save $48/user annually $25 $25 $21 per user /month start free trial”
Read 2026-09-16 · official pricing

Pricing modelPer user per month, with the things that make an on-call tool work — notification volume, number of schedules, number of escalation policies — all gated by tier rather than sold separately.

Sources (1) →

PagerDuty Pricing ↗
“free plan, plus: basic chat experience (slack, microsoft teams) more international phone/sms notifications more on-call schedules more escalation policies”
Read 2026-09-16 · official pricing

On-call

2 criteria

SMS and voice allowance100 international phone or SMS notifications a month on the free plan, account-wide. Professional promises "more" without saying how many — the figure is published for the free tier and not for the paid one.

Sources (1) →

PagerDuty Pricing ↗
“100/month international phone/sms notifications included [...] free plan, plus: basic chat experience (slack, microsoft teams) more international phone/sms notifications”
Read 2026-09-16 · official pricing

On-call schedules1 schedule and 1 escalation policy on the free plan. Professional says "more on-call schedules" and "more escalation policies" with no number attached.

Sources (1) →

PagerDuty Pricing ↗
“1 on-call schedule 1 escalation policy api calls included 750+ out-of-box integrations”
Read 2026-09-16 · official pricing

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