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PagerDuty pricing and limits

iScore61–78 · ≈#2/4
www.pagerduty.com · Incident management and on-call
SEPT 2026 audit

The incumbent on-call platform, priced per user with the notification allowance and the number of rotas both rising by tier.

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Entry paid plan$25 per user per month for Professional, or $21 billed annually.
Free tierYes
CategoryIncident management and on-call

Reviewed by Palash BagchiUpdated 9 criteria comparedSources last checked

PagerDuty pricing at a glance

Entry paid plan
$25 per user per month for Professional, or $21 billed annually source ↗
Pricing model
Two lines source ↗
What the free plan includes
Up to 5 users, 100 global SMS or phone notifications a month, 1 on-call schedule and 1 escalation policy source ↗

First line of each sourced value. The full text is in PagerDuty pricing below. How this free offer stacks up: cloud free tiers compared.

01.Evaluation guide

Who it suits

The incumbent on-call tool, free for up to five users with one schedule, one escalation policy and 100 SMS or phone notifications a month — enough to run a real rota for a small team before paying anything.

Consider something else if…

You are counting seats: Professional is $25 a user a month ($21 billed annually) against Opsgenie's $11.55 ($9.45 annually), and above Free the notification allowance is listed only as "Included", with no number.

Editorial · Palash Bagchi · approved

Each value below links to the page it was read from, with the sentence it came from. Criteria PagerDuty does not publish are not listed.

PagerDuty pricing

5 criteria
Free tierYes
Sources (1) →
  • PagerDuty Pricing ↗

    “Free A single team trying on-call and incident response. $0 per year [...] Includes: 5 users 1 on-call schedule, 1 escalation policy [...] *Free plan accounts receive 100 free global SMS or phone notifications per month.”

    Read 2026-09-27 · official pricing · Report a correction

Kind of free offerFree tier
Sources (1) →
  • PagerDuty Pricing ↗

    “Free A single team trying on-call and incident response. $0 per year [...] Includes: 5 users 1 on-call schedule, 1 escalation policy [...] *Free plan accounts receive 100 free global SMS or phone notifications per month.”

    Read 2026-09-27 · official pricing · Report a correction

What the free plan includesUp to 5 users, 100 global SMS or phone notifications a month, 1 on-call schedule and 1 escalation policy.
Sources (1) →
  • PagerDuty Pricing ↗

    “Free A single team trying on-call and incident response. $0 per year [...] Includes: 5 users 1 on-call schedule, 1 escalation policy [...] *Free plan accounts receive 100 free global SMS or phone notifications per month.”

    Read 2026-09-27 · official pricing · Report a correction

Entry paid plan$25 per user per month for Professional, or $21 billed annually.
Sources (1) →
  • PagerDuty Pricing ↗

    “Professional Small teams looking to standardize incident management. Monthly Annually (16% Off) $25 $21 Save $48/user annually per user / month”

    Read 2026-09-27 · official pricing · Report a correction

Pricing modelTwo lines. Incident Management is per user per month: Free up to 5 users, Professional $25/user/month monthly or $21 billed annually. The PD Reliability Platform is a yearly price with seats, events and AI actions included (Starter $2,800, Essential $12,000, Plus $48,000, Ultimate custom), topped up with credit packs.
Sources (1) →
  • PagerDuty Pricing ↗

    “Monthly Annually (16% Off) $25 $21 Save $48/user annually per user / month [...] Professional $21 / user / mo Start Free Trial Starter $2,800 / year Start Free Trial Essential $12,000 / year Start Free Trial Plus $48,000 / year Start Free Trial Ultimate Custom Pricing [...] Need more seats, events, or actions? Top up with credit packs and apply them towards what you need.”

    Read 2026-09-27 · official pricing · Report a correction

On-call

2 criteria
SMS and voice allowance100 global SMS or phone notifications a month on the free plan, account-wide. The comparison table lists SMS/phone notifications as "Included" on Professional and the PD Reliability Platform plans, with no number attached.
Sources (1) →
  • PagerDuty Pricing ↗

    “SMS/Phone notifications Our infrastructure sends millions of notifications each week via SMS and phone. *Free plan accounts receive 100 free global SMS or phone notifications per month. 100/month Included Included Included Included Included”

    Read 2026-09-27 · official pricing · Report a correction

On-call schedules1 on-call schedule and 1 escalation policy on the Free plan. Professional and the PD Reliability Platform plans list on-call scheduling and escalation policies as "Included" with no number attached.
Sources (1) →
  • PagerDuty Pricing ↗

    “Includes: 5 users 1 on-call schedule, 1 escalation policy [...] On-call Scheduling Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call. 1 Included Included Included Included Included Escalation policies Escalation policies connect services to individual users and/or schedules to ensure the right people are notified at the right time. 1 Included Included Included Included Included”

    Read 2026-09-27 · official pricing · Report a correction

Compliance

2 criteria
SOC 2PagerDuty has successfully completed SOC 2 Type II examinations for our various Services.
Sources (1) →
ISO 27001PagerDuty has achieved ISO 27001 certification.
Sources (1) →

When these numbers change, hear about it. Sources are re-checked monthly; a repricing goes out as a short note.

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PagerDuty in the news

Headlines from other publications, not checked by us · collected

Selected by a search on this company, refreshed weekly. Nobody here has verified these claims — where something material is confirmed, it is written into the page above with its source, the way every other fact on this site is.

PagerDuty pricing questions

How much does PagerDuty cost?

$25 per user per month for Professional, or $21 billed annually.

PagerDuty Pricing · read

How does PagerDuty charge?

Two lines. Incident Management is per user per month: Free up to 5 users, Professional $25/user/month monthly or $21 billed annually. The PD Reliability Platform is a yearly price with seats, events and AI actions included (Starter $2,800, Essential $12,000, Plus $48,000, Ultimate custom), topped up with credit packs.

PagerDuty Pricing · read

Does PagerDuty have a free tier?

Yes. Up to 5 users, 100 global SMS or phone notifications a month, 1 on-call schedule and 1 escalation policy.

PagerDuty Pricing · read

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Comments

Every page here is sourced and dated.